After reading the article about the importance of reference images, you should now understand that they are a key part of how your Deligo kiosk works. This is why reference image quality is very important. Different products have different shapes and characteristics, so there are specific things you need to consider when photographing each one. Let’...

Deligo makes self-checkout simple. We’re here to take the stress out of paying for food and everyday items—whether it’s in a canteen, a micro-market, or a convenience store. Our smart kiosks use artificial intelligence and computer vision to speed things up, so customers can grab what they need and go. No queues. No fuss. Just a smooth, fast checkou...

Regular maintenance before service time ensures your Deligo kiosk operates smoothly and accurately throughout the day. Follow these best practices to prevent issues and maintain optimal performance. Keep the kiosk base clean If the Aborted Purchase screen appears unexpectedly, check for food stains or debris on the kiosk base, as they may trigger th...

The AI detects every food item or object placed on the kiosk as individual units. If you have menu structures or bundle discounts in your pricing logic, these menu structures must be set up in the back office of your EPOS provider. For example, a menu structure in your restaurant’s pricing logic could look like this: Red Berries Smoothie: €2 Green A...

Customers have the flexibility to pay using various digital payment methods: cards,  company badges, QR codes, and vouchers. While we can accept either company badges or cards, it’s important to note that different payment terminals are required for each method.  The kiosk mount can be equipped with only one type of reader at a time, but there are n...

If the AI is uncertain about its decision, the kiosk will display a 'What's this?' screen with the top predictions, allowing the customer to manually select the correct option.  This uncertainty may arise when there are very similar products in the inventory (e.g., Coca Cola and Coca Cola Zero), when a product is mostly occluded from the view of the...

For products that change daily, such as certain meals, you can enable the ‘Daily New Photo’ feature.  How it works 1., Open the menu and navigate to ‘AI training’ 2., Open the product 3., Tap the calendar icon with an arrow located at the bottom left. The location of the Daily New Photo button   A close-up on the button in an activated state   When ...

The 'Hide' feature allows you to temporarily remove an item from the inventory display. After opening a product in ‘AI training’, simply click the ‘Hide’ button in the bottom right corner of the screen. This will prevent the item from showing up, ensuring it doesn’t appear red while you take reference photos. ⚠️ Tip: Even if an item is hidden, it ca...

The Kiosk features an intuitive and user-friendly interface, making it easy for customers to complete their transactions. However, it’s helpful to be familiar with the functions available for customers if they need assistance. Frictionless transactions Most customers can complete their transactions seamlessly in just three simple steps: 1, Place ite...

The kiosk features sound notifications when the Aborted transaction screen activates. You can modify the sound level to suit your preferences. To adjust the sound level, navigate to the kiosk's settings menu and select the 'Set Volume' option. From there, you can easily adjust the sound level according to your preferences.  ...

To access the Settings menu, press the hidden button (watermark gear icon) once in the bottom right corner of the screen. You’ll need to use your passcode to log in.  This is what you'll see: You'll see the following menu items: Check network: Click here to verify if your network configuration is functioning properly. Set volume: Adjust the sound le...

If you encounter an error, or if you'd like to recalibrate settings or apply the latest updates, you may need to reboot the kiosk. To reboot the kiosk: Go to Settings on the kiosk interface. Select Reboot Kiosk from the menu. Confirm when prompted. The kiosk will begin restarting. Please allow up to 5 minutes for the reboot process to complete. ⚠️ N...

Why reference images matter Deligo’s AI can only detect products that have reference images. If a product is missing reference images, it may be misclassified or not recognized at all. When to capture reference images 1. For all new products or variations Whenever you introduce a new product or a variation (e.g., different sizes or flavors), capture...

In the event of an error detection, the kiosk will automatically enter error mode. The type of error will be displayed at the bottom of the screen in white text on a red background. This is what you’ll see:   The most typical external errors are the following: No internet The Ethernet cable is either not plugged in or there is no internet connection...

Your Deligo kiosk connects to our servers hosted on Microsoft Azure Cloud. You can find more details about Azure’s security and legal compliance here. For optimal performance, the kiosk requires a stable internet connection via a standard Ethernet cable. WiFi is not recommended. The minimum recommended internet speed is 20 Mbps for both download and...

The Deligo AI-powered self-checkout kiosks streamline the purchasing process of freshly prepared dishes, packaged goods, and non-barcode items. The customer simply places their items on the kiosk, and the kiosk will instantly recognize them visually—no barcodes or manual scanning needed. They can pay in seconds using a card or badge, and they’re goo...

Word Meaning Kiosk The Deligo self-checkout device that allows customers to scan and purchase items. Order A virtual record of a customer’s purchase, created in the system. Inventory A list of all products available for sale at a specific location. Item A single product or meal available for purchase. Product heading A button in the inventory that c...

Introducing a new menu item? You can add new products to the kiosk through your chosen EPOS system. The inventory page on the kiosk displays all items from your EPOS catalogue. Keep in mind if you’re using dayparting, it will only show items set for the day. You can access your inventory by navigating to 'AI Training' in the Settings menu. The kiosk...

If products are removed before a successful payment, the 'Aborted Purchase' feature triggers an alert screen and sound to notify staff about the aborted transaction. You can adjust the sound level in the Settings menu, as described here. When hosting the kiosk during the first few days of operation, it's recommended to instruct customers to wait for...

The Weigh & Pay feature is designed for meals priced by weight. When customers place their plate on the kiosk, the kiosk will detect if the meal is priced by weight and prompt them to move the plate to the integrated scale, which is placed next to the kiosk. The most common use case for this feature is the salad bar.   On the scale, the item wil...

Deligo AI can differentiate between various plate sizes (by diameters). See this example with a small and a large salad: If you have products priced by container size (e.g. small, medium, or large salad bar options), please contact our support team via WhatsApp or email to enable our Container Size Recognition feature. Once we’ve made the necessary ...

Black screen on kiosk Solution: Check the power connections If the kiosk screen is completely black, follow these steps to ensure all power connections are secure: 1. Wall plug connection Verify that the power cable is firmly plugged into the wall outlet Ensure the plug socket is functional by testing it with another device 2. Kiosk connection Confi...

When customers are checking out on the kiosk, there are certain items placed on it that should not be charged during transactions. The kiosk is equipped with features that automatically ignore these specific items to streamline the purchasing process. If your offer includes items that get detected by the kiosk, but are not to charge for because they...

Error message at the bottom of the kiosk screen: Solution: Ensure proper cable connections and network alignment/configuration If you see this error message at the bottom of the screen: “POS/TERMINAL NOT FOUND - Please check POS connection”, follow these steps to resolve the issue. Check power connection Verify that the payment terminal is securely ...

Error message at the bottom of the screen: If you see this error message at the bottom of the screen: “(VENDOR) POS API ERROR - Please contact support”, start with a simple reboot (Settings menu → Reboot kiosk). If the reboot doesn’t solve the issue, we’ll need to reach out directly to the POS vendor, as this issue typically involves communication w...

Error message displayed at the bottom of the screen: Solution: Verify cable connections and setup Follow these steps to resolve the issue: 1, Check power and connection Ensure the scale is securely connected to the kiosk  Verify that all cables are intact and properly inserted 2, Verify scale setup Confirm that the scale is set up correctly and read...

Error message at the bottom of the kiosk screen: Solution: Verify the Internet connection After confirming that Deligo’s network requirements are fulfilled, follow these steps to ensure the Internet connection is properly established. 1. Check the cable connection: Ensure the Internet cable is securely connected to both the device and the router/mod...

Are you experiencing something that's not listed on our site? Click ‘Sync configuration’ after entering the Settings menu, and try restarting the kiosk by choosing ‘Reboot kiosk’ in the same menu. If this doesn't solve your issues, please reach out to the Deligo Support Team for further assistance: our team is available between 8:00 AM - 18:00 PM CE...

While you'll find many answers here, our Support Team is always happy to help via our WhatsApp support channel at +44 7760 438 900 (messages only – voice calls are not available) or through email at support@deligovision.com for any additional inquiries. Text messages, images, and videos can be shared through this  channel, but telephone support is n...

Solution: Perform a hard reset Follow these steps to resolve the issue. Hard reset: Unplug the kiosk from the power source Wait for 1 minute to ensure a complete power cycle Plug the kiosk back in and power it on...

Every day, your kiosk enters sleep mode between 10 PM and 6 AM in your local timezone. During this period, it operates in low power mode and restarts during the night. You can click 'Tap to wake up' at any time if you wish to use the kiosk for checkout during this timeframe....

You can find a hidden button (watermark padlock icon) in the bottom left corner of the starting screen.  You can easily lock or unlock the kiosk by tapping this button once. At the end of the day, this feature enables you to prevent people from checking out through the kiosk.  This feature is also useful when you clean the kiosk base, which is recom...